Quản lý cấp cao CRM

外資ラグジュアリー企業 インポートラグジュアリーのCRMをマネージし、 VIC顧客のトリートメントを統括する

Job Summary/Purposes

The CRM Senior Manager is responsible for leading the strategy, execution, and performance of CRM, clienteling, and client development. This role drives client loyalty, repurchase, and lifetime value by building a scalable, data-driven CRM and client development framework, while ensuring strong adoption of clienteling behaviors across the network. Primary goals include improving CRM KPIs, increasing customer retention and repurchase, growing the VIC and top-client portfolios, and partnering closely with Retail to embed a client-centric mindset in stores. The role acts as the regional business owner for client segments, CRM tools, clienteling strategy, and client development action plans—ensuring alignment with Global while tailoring to local needs. 1. Clienteling activities management 2. Client Insights & Reporting 3. Client Portfolio Growth (VIC & High Potentials) 4. CRM Community & Cross-Functional Collaboration

応募条件

Requirement Bachelor's Degree required. 6–8 years of experience in CRM, Client Development, and Clienteling leadership, ideally within luxury retail. Strong understanding of client segmentation, CRM analytics, and top-client development. Advanced proficiency in Excel, PowerPoint, PowerBI, and data visualization tools, with ability to translate insights English (writing, reading and speaking ) is a must

福利厚生

各種社会保険完備

通勤交通費

スタッフ割引制度

産休・育休制度

インセンティブ制度

休日・休暇

土日祝日、年末年始、慶弔休暇、有給休暇、産休・育児休暇

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