Customer Support Officer (Japanese)
Wibit Consulting & Services (WibitCS)
- Location
- 東京都
- Pay
- Not stated
- Type
- Contract
- Posted
- 2 Sept 2026
This is a remote customer support role for an FX/CFD brokerage, handling client inquiries in Japanese and English. Requires native-level Japanese, fluent English (B2+), and a freelance or B2B contract.
What a foreign applicant should check
- Native-level Japanese (written & spoken) required
- Fluent English (B2 minimum) required
- Freelance/B2B contract (no visa sponsorship)
- Remote work based in Japan
- Experience in FX/CFD industry a plus
Title, summary and conditions are machine-translated.
Original listing (Japanese) Listings are shown in the original Japanese. Labels and this page are translated.
📈 Customer Support Officer (Japanese) 🇯🇵 🌍 Now partnering with a leading investment firm offering Forex and CFD trading!
📍 Japan | 🏠 Remote | 📝 B2B, Services Agreement, or Freelance contract Are you a Japanese- speaking customer support professional with a passion for financial markets?
💹 We're looking for a Customer Support Officer to help clients navigate trading accounts and platforms while delivering top-tier service in the FX/CFD space!
✨ 📋 Duties & Responsibilities 👉 Assist clients with opening and maintaining trading accounts 👉 Respond to customer enquiries via email, phone & internal support channels 📞 👉 Handle welcome calls and client follow-ups to ensure high satisfaction 👉 Provide information about trading platforms and services 👉 Resolve back-office and account-related enquiries 👉 Support clients with technical issues, including MetaTrader platform troubleshooting 💻 👉 Handle customer complaints professionally, ensuring timely resolution 👉 Liaise with internal departments to resolve customer issues efficiently 👉 Escalate complex cases to relevant teams when required 👉 Support marketing activities, including campaign translations & event coordination 👉 Educate clients on products and platform functionality 👉 Contribute ideas to improve customer experience and support business growth 💡
Requirements 🔹 Native or fluent Japanese (written & spoken) 🔹 Fluent English (B2 minimum) 🔹 University or College degree 🔹 Strong communication and interpersonal skills 🔹 Proficiency with MS Office applications 🔹 Comfortable using CRM systems, email platforms & computer applications 🔹 Ability to work independently and within a team 🔹 Ability to work under pressure and meet deadlines 🔹 Experience working with CRM systems and customer support tools 🎁 Benefits 💰 Remuneration according to qualifications and experience 🌍 Opportunity to work with an international FX/CFD brokerage 🤝 Dynamic and multicultural working environment 📈 Opportunities for professional learning and growth ✨ And many others!
📩 Ready to support clients in the exciting world of FX/CFD trading?
Apply now!
#CustomerSupport #JapaneseJobs #FXTrading #CFDTrading #RemoteJobs #JapanJobs #HiringNow #Freelance #FinancialServices #ForexJobs Wibit Consulting & Services is a Polish consulting company based in Tarnowskie Góry, delivering recruitment and business services to clients across Europe and beyond. We combine deep industry expertise with a hands-on, client-focused approach — sourcing top talent, supporting business development, and building lasting partnerships that help organizations grow. Our team is driven by professionalism, reliability, and a genuine commitment to getting it right for every client we serve. 🤝 Global Partnerships, Strong Workforce Together with our global partners, we are committed to finding the best candidates and building a powerful workforce for our clients!
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