Principal Technical Support Engineer (Integration)

analytical, research, and problem-solving skills through daily work. Proactively help others around you to maximize your performance as a team. Role Requirements: Japanese: fluent speaking and reading/writing. English : reading documents, understanding training, internal communication via chat and email. Extensive analytical, research and problem solving skills and experience. Experience prioritizing issues and escalating effectively. Experience interpreting, developing, and debugging applications using object-oriented languages (especially Java). Understanding of web-based services such as REST and SOAP, and experience developing and implementing applications utilizing APIs. Troubleshooting Internet technologies (HTTP, TLS, TCP/IP, VPN, firewalls, web servers, proxy servers, etc.). Experience in data management and manipulation using RDBMS and SQL. Experience implementing and debugging Web technologies such as HTML, CSS, JavaScript, JSON, and XML. Agreement to participate in shift work, including on-call duties, to provide after-hours services as working hours may vary based on business requirements. Preferred Requirements: 3+ years of technical support experience. 3+ years of system development and operation experience. Experience developing and operating various Integration products. Experience with cloud-based solutions (Amazon AWS, Microsoft Azure, etc.). Experience developing and operating containerized microservices applications such as Kubernetes, Amazon Elastic Kubernetes Service (EKS), Azure Kubernetes Service (AKS) 3+ years of experience developing web or API applications in Java, .NET, or PHP with an understanding of HTTP, HTML, CSS, JavaScript, XML, and JSON. Experience developing or supporting desktop applications in a Windows environment. Experience troubleshooting using browser developer tools. Experience analyzing and debugging various logs. Experience obtaining and analyzing TCPDump. Experience analyzing and troubleshooting Java applications using HeapDump, ThreadDump, etc. Experience analyzing Core dumps on Linux, memory dumps on Windows, etc. Experience acquiring and analyzing HTTP communications using tools such as HAR and Fiddler. Knowledge of multi-tenant, grid, parallel, or distributed computing architectures. Knowledge and experience with RDBMS and SQL. Experience with Linux / Unix based operating systems. Experience with Salesforce CRM applications. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly?

It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education....