カスタマーサポートオフィサー（日本語）
Customer Support Officer (Japanese)
David Kennedy Recruitment
- 勤務地
- 東京都
- 給与
- 記載なし
- 雇用形態
- 契約・業務委託
- 掲載日
- 2026年7月3日
外国為替・CFD取引会社で、日本語話者のカスタマーサポートをリモートで募集。顧客からの問い合わせ対応や口座開設サポートを行います。日本語ネイティブレベルと英語B2以上が必要で、業務委託契約です。
外国人応募者が確認すべき条件
- 日本語ネイティブレベル（書き言葉・話し言葉）
- 英語B2以上
- 業務委託契約（B2B）
- リモートワーク（日本または東南アジア）
- 顧客サポート経験（CRM使用）
求人原文 求人本文は掲載元の原文です。
David Kennedy Recruitment is working with a leading investment firm offering Forex and CFD trading company. We are looking to recruit a Japanese- speaking Customer Support Officer to support their South East Asia operations. Position: Customer Support Officer (Japanese) Location: Japan/South East Asia Work model: Remote Employment type: B2B, Services Agreement or Freelance contract DUTIES AND RESPONSIBILITIES: Assist clients with opening and maintaining trading accounts Respond to customer enquiries via email, phone and internal support channels Handle welcome calls and client follow-ups to ensure high customer satisfaction Provide information about the company's trading platforms and services Resolve back-office and account-related enquiries Support clients with technical issues, including MetaTrader platform troubleshooting Handle customer complaints professionally and ensure timely resolution Liaise with internal departments to resolve customer issues efficiently Escalate complex cases to the relevant teams when required Support marketing activities, including campaign translations and event coordination when needed Educate clients on products and platform functionality where appropriate Contribute ideas to improve customer experience and support business growth. REQUIREMENTS: Native or fluent Japanese (written and spoken) Fluent English (minimum B2) University or College degree Strong communication and interpersonal skills Proficiency with MS Office applications Comfortable using CRM systems, email platforms and computer applications Ability to work independently and within a team Ability to work under pressure and meet deadlines Able to work full-time during Japan business hours Experience working with CRM systems and customer support tools. BENEFITS: Remuneration according to qualifications and experience Opportunity to work with an international FX/CFD brokerage Dynamic and multicultural working environment Opportunities for professional learning and growth And many others!
Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly....